TRAINING QUICKLINKS Training Overview PROQA Training AQUA Training EPD Certification EFD Certification Adv. EMD Certification ETC Instructor Cert. ETC Course Number Request Form Leader Seminar Quality Improvement View Course List FEATURE QUICKLINKS Online Store ETC Order Online International Sales Inquiry Sales Consulting Products Technical Support Customer Service International Contacts Contact Information ProQA- Interface Providers Attendees speak about the ETC-I Course: "It combines theory with critical thinking." "I feel much more confident now." "My favorite part was the student presentations. Giving and receiving feedback was great!" "The class was great. It'll be a great benefit for setting up training for my new hires."

Click here to request a course number for an upcoming ETC course you are teaching. ETC-I Certification Course Will Help You: Improve personal training skills and abilities Become familiar with ETC course content Understand ETC course standards Recognize how to incorporate local policies Learn National Academies of Emergency Dispatch® processes Gain certification for your students through NAED Who Should Attend: Communications Center Trainers & Managers Community College Instructors Telecommunications Instructors Dispatch Supervisors Course Includes: National Academies of Emergency Dispatch membership Two year subscription to the National Journal of Emergency Dispatch ETC Instructor Certification ETC Teaching Package Academy Presentation and Instructor Notes About ETC-I Certification Training ETC-I training through NAED will set you squarely on the path to providing excellent training for your ETC students. You will become familiar with the ETC course content, the certification test, best practices in adult education, the NAED's standards for teaching the ETC course, and helpful insights for incorporating local agency policies. You will participate in discussing proven techniques and developing a stockpile of ideas to use in future courses. To complete the course, you will teach a selected portion of the ETC course and receive helpful feedback from your fellow participants and ETC-I course instructor. Prerequisite for ETC-I National Certification: Current ETC Certification AND one of the following: Current NAED-Certified Instructor Current APCO 40-Hour Basic Telecommunications Instructor Current In-house Communications Center Trainer Current community college instructor of basic telecommunications or relevant public safety field DAY ONE: Introduction Overview of the ETC-I course, identify the expectations of participants, and describe the participants' responsibilities. Become familiar with the dynamics related to preparing, presenting, and concluding an effective ETC course. Course Materials: Getting the Most from the Goods Become familiar with the ETC course materials including the Student Manual, the Instructor Manual, the NAED Course Presentation, and the NAED Instructor Notes. Gain confidence in using the materials by discussing how successful instructors will use each resource to its fullest and in agreement with each of the other resources. Adult Education: The Secrets that Add Vitality and Variety Review the challenges and principles associated with training adults. Discuss innovative ways of applying these principles in your own ETC courses. Identify appropriate techniques for answering the tough questions and managing difficult students. Incorporating Local Policy: Linking the General to the Specific Recognize the training requirements for the ETC course relative to Project 33 standards. Discuss where and how to detail course content to incorporate local policies. Discuss how to address local policies when students come from multiple centers. Identify ways to keep the material hands-on and applicable to local agencies. DAY TWO: ETC Course Overview Review the chapter slides for the ETC course in conjunction with each chapter's time requirement. Discuss ways to enhance the material when appropriate. Receive practical guidance from your instructor and your peers for any perceived challenges involving local implementation. Discuss how to deliver the course in a mentoring setting. DAY THREE: Participant Presentations Develop and present an effective lesson from a pre-selected portion of the course. Receive feedback from your instructor and your peers. Gain helpful ideas to improve your own course delivery and teaching style. Conclusion Discuss specific behaviors that may jeopardize ETC Instructor Certification with NAED. Review the participants' expectations and answer any final questions. Complete course evaluations.