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EPD Certification Course Will Help You: Improve quality of service to the caller Correctly identify Chief Complaints Assign needed resources Improve scene safety Standardize descriptions Provide effective Dispatch Life Support Safely prioritize calls Acquire national certification Who Should Attend: Law Enforcement Dispatchers Calltakers EPD Supervisors QA Personnel Course Includes: NAEPD® certification EPD Course Manual Embossed diploma Membership card Uniform patch Journal subscription Window sticker Introducing the Police Priority Dispatch System™ The PPDS brings the science of structured call processing to the world of law enforcement communications. The protocol uses logic-based Case Entry and Key Question interrogation to safely and accurately prioritize responses to law enforcement incidents. Post-Dispatch and Pre-Arrival Instructions provide a Zero-Minute Responseþ to callers at the scene to improve scene safety and response effectiveness. The consistent design of National Academies of Emergency Dispatch® (NAED) protocols facilitates an easy transition for users of the Medical and Fire Priority Dispatch Systems™. Value of EPD Certification Training Certification from the NAED ensures that your calltakers have the understanding to safely use the PPDS—the most advanced dispatch protocol for law enforcement communication centers. To do this, the EPD course provides hands-on use of the PPDS in simulated call scenarios, complete with feedback and discussion. Completion of the course provides students with the confidence to begin using the Protocol on-line in the busiest of communications centers. Prerequisite for National Certification: 18 yrs or older and high school diploma or GED equivalent. DAY ONE: Introduction to Emergency Dispatch Overview of the EPD course and learning objectives. Introduce the principles of emergency dispatch and relate these to law enforcement communications. Identify the benefits of structured call processing. Introduction to the PPDS Overview of the components and use of the PPDS. Practice initial use of the Case Entry Protocol. Discuss and practice initial incident classification among the Chief Complaint Protocols. Identify the standard formats for description essential interrogations. Discuss and practice using Pre-Arrival Instruction Protocols. Protocol Instruction and Practice Begin reviewing the PPDS in detail. Following initial instruction, students will begin scenario based practice. DAY TWO: Telecommunication Essentials Discuss the skills related to the communication cycle, customer service, and call control in a non-visual environment. Legal Issues of Police Dispatch Discuss the legal issues related to police dispatch and identify specific techniques to minimize legal liability for the agency and the individual. Continued Protocol Instruction and Practice Continued protocol instruction and practice that incorporates the telecommunication skills discussed earlier in the day. DAY THREE: Dispatch Stress Discuss issues related to dispatch stress and techniques for helping Emergency Police Dispatchers manage stress related to working in a communications center. Continued Protocol Instruction Finish review of the Chief Complaint Protocols and conclude scenario drills. Quality Improvement Discuss the importance of quality improvement procedures and identify the associated responsibilities of the EPD. REVIEW AND TESTING Following a thorough course review, students are given the opportunity to demonstrate their competence with the NAED's straightforward EPD certification exam.