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Attendees speak about the Advanced EMD Certification
"Wow...this course really covered it all."
"Dispatch the way it's meant to be practiced."
"...easily the best EMD training out there."
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EMD Certification Course Will Help You:
- Improve quality of service and caring to the caller
- Correctly identify Chief Complaints
- Assign needed resources
- Improve scene safety
- Provide effective Dispatch Life Support
- Learn the new Compressions 1st CPR
- Provide crucial Pre-Arrival Instructions even in high-risk childbirth situations (breech, etc.)
- Safely prioritize calls
- Acquire national certification
Who Should Attend:
 EMS Dispatchers Calltakers EMD Supervisors QA Personnel Medical Directors
Course Includes:
- National Academy of Emergency Medical Dispatch® membership
- Two-year subscription to the National Journal of Emergency Dispatch
- NAEMD certification & diploma
- EMD patch and Advanced EMD rocker
- EMD Course Manual
- Principles of EMD Textbook 4th Edition, Version 12.0
- Advanced EMD lesson on CD-ROM
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About Advanced EMD Certification Training
Advanced EMD training through the NAEMD will help you master emergency medical dispatching on the front lines. You will learn how to handle difficult callers, identify the correct Chief Complaint, assign needed resources, effectively communicate between responders and callers, and provide life-saving support. This is hands-on training with real-life examples, exciting audiovisual tools, and instructors who have spent years in EMS as dispatchers and responders.
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Emergency Certification
The National Academy of EMD has created and maintains a comprehensive EMD system (Medical Priority Dispatch System®) designed to maximize resources, establish medical control of
prehospital triage, and improve overall patient care.
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Now Included!
Get the Principles of EMD Textbook, 4th edition, Version 12.0 by Clawson, Dernocoeur, and Rose when you
register for this course, along with the Advanced EMD lesson on CD-ROM.
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Prerequisite for National Certification:
18 yrs or older and CPR-certified through your Heart Association, Resuscitation Council, Red Cross, or DLS equivalent.
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DAY ONE:
Introduction
We introduce the Academy's EMD protocol, the curriculum, course objectives, and the vital role of the EMD.
EMD: The Science of Prioritized Dispatch
Learn basic telecommunication essentials, the history of EMD, and the EMD's duties in a modern dispatch center. We also present several interesting cases that illustrate common misconceptions about EMD.
Ethical and Medical-Legal: The Shape of Modern Dispatch
We provide in-depth insight both for the ethical and correct application of medical dispatch and the expected standard of care. Learn the legal costs of not understanding and correctly applying priority dispatch in an examination of the dispatch danger zones.
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DAY TWO:
MPDS Protocols: Principles of Operation
We teach exactly how the protocols function, from Case Entry to case completion. Learn how to remotely evaluate the patient, assign needed resources, and assist responders. We finish the day with hands-on practice in real-life medical scenario drills.
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DAY THREE:
Instructed Practice: Learn by Doing and Reviewing
We continue real-life scenario drills in small groups with instructor review. We also walk through each type of call, including trauma and time-life priority situations needing Dispatch Life Support to multiple-patient calls.
EMD Quality Improvement: How Excellence is Achieved
Learn how the quality improvement process helps ensure the safety of responders, patients, bystanders, and callers, and helps you make responsible dispatch decisions. See how the QI process is used to help you evolve, improve, and know how you're really doing.
Dispatch Life Support: Helping Everyone Over the Phone
Learn how to take control of the call, effectively interrogate the caller, and provide life-saving instructions. Learn the "predictable events." Listen to real-life calls illustrating the techniques discussed.
Conclusion: Prepare for Certification
Finish the course with a final review before taking the National Academy of EMD's straight-forward certification test. Complete the computer-based Advanced EMD lesson on the CD-ROM found at the back of the Principles of EMD book and successfully pass the test included. This must be done on the student's own time after completion of the 3-day course. Students will also receive 2 hours of continuing dispatch education credit for completing this lesson.
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