topbar
logo
POLICE CARDSET
Case Entry
The Case Entry Protocol standardizes the beginning of each call and functions as an initial caller interrogation. It directs the calltaker to collect essential information for initial processing and classifying of the incident including: the address of the emergency, the phone number the caller is calling from, the caller's name, and the Chief Complaint.
Key Questions
Key Questions provide a secondary caller interrogation. The answers to these questions help the calltaker assess scene safety, prioritize the response, select appropriate caller instructions, and provide pertinent information to responders. The calltaker uses the answers to these questions to automatically recommend the appropriate dispatch code. Individual agencies assign specific responses to each code based on local resources and needs.
Additional Information
Located below each Chief Complaint Protocol is an Additional Information (AI) section. AI sections provide information that will help you select a Determinant Descriptor as well as other useful information specific to each Chief Complaint. Information specifically related to the working part of the PPDS is presented on the left, and more general information follows to the right. Additional Information can be divided into the following basic categories:
    1. DESCRIPTION ESSENTIALS. Each Chief Complaint Protocol contains a list of Description Essentials that you will use to obtain descriptions of weapons, persons, and vehicles. Bolded items represent characteristics you should obtain for in-progress and time-sensitive events. Other listed characteristics should be obtained when time is not a factor.
    2. DEFINITIONS. All-uppercase and bolded words within the PPDS are defined in the Additional Information. When these words are used in the Determinant Descriptors, it is vital that you understand their definitions. Otherwise, individual EPDs could define these terms differently, destroying standardization.
    3. LAWS. EPD Laws demonstrate general police dispatch principles in an interesting and catchy form.
    4. RULES. EPD Rules are definitive action statements. They specify how Axioms are used and provide many of the dos and don’ts of priority dispatch. Rules are always considered to be true in the dispatch environment, without exception.
    5. AXIOMS. EPD Axioms are important statements that serve as the basis of many PPDS decision-making processes. They are self-evident truths that need no proof. They differ from Rules in that they tell you why, rather than how, to do things.
Post Dispatch Instructions (PDI)
PDI's are specific to each Chief Complaint and are designed to ensure the safety of the caller and responders, and increase the overall effectiveness of the response.
Dispatch Life Support (DLS)
After providing PDI instructions, the calltaker selects an appropriate Dispatch Life Support (or DLS) Link. DLS Links guide the calltaker to appropriate Case Exit or Pre-Arrival Instructions.
Case Exit
Case Exit Instructions are standardized instructions designed to help calltakers effectively terminate a call.
Pre-Arrival Instructions (PAI)
Pre-Arrival Instructions (or PAI's) provide potentially life-saving, scripted instructions for callers trapped in a sinking vehicle or structure fire, water rescue incidents, a person who is on fire, a caller who is in danger but not trapped, or a situation where there is a HAZMAT danger. Collectively, these protocols and instructions are referred to as Dispatch Life Support Instructions. Dispatch Life Support Instructions make it possible for properly trained calltakers to provide a Zero Minute Response™.
Medical Cardset  Price US only
© 2010 PRIORITY DISPATCH CORP.HOME | LEGAL | TERMS OF USE | PRIVACY POLICY | TRADEMARKS | SITE MAP