Priority Dispatch Corp. and Intergraph Enable UK Ambulance Services to Reduce Impacts of System Updates

Priority Dispatch Corp. and Intergraph today announced the successful deployment of Intergraph’s I/CAD Computer Aided Dispatch (CAD) system in the Medical Priority Dispatch System (MPDS) Test and Deployment Lab at PDC’s offices in Bristol.

Under its NEMA agreement with the NHS Ambulance Trusts, PDC provides a dedicated UK facility for users to test the latest versions of the MPDS software. The Lab allows UK Ambulance Trust personnel, PDC and the NEMA Beta Group to test and document the impact of deploying new versions of PDC’s ProQA and AQUA software on their systems.

The ability to fully evaluate the impact of system updates helps identify and minimise negative issues that could arise before going “live” in medical 999 control rooms. Furthermore, it will speed up the ability of the NHS Trusts to accept and deploy the latest dispatch medical science and instruction while continuing to increase the benefits of its services to the citizens of the United Kingdom. The lab will also be used to document and roll out any new protocol versions issued by the International Academy of Emergency Dispatchers.

The successful installation of I/CAD within the Test and Deployment Lab will allow the NHS Trust Ambulance users to investigate and document any changes or advancements in medical dispatch sciences on their Intergraph system.